Unified Communications (UC)

Benefits of Unified Communications:

  • Streamline Communications Seamlessly - Increase productivity with an intuitive user interface and consistent experience with uninterrupted connectivity, regardless of location or device.

  • Control Your Work Day With Ease - Enjoy the flexibility to self-manage individual system and call preferences easily online and at your convenience through our self-administration portal.

  • Securely Separate Work and Personal Information - Stay reachable, always, with one phone number for all your devices, while keeping the personal information that lives on your cell phone or laptop private.

  • 24/7/365 Support - Experience the unmatched service and support of an easily accessible team of tech experts, solutions engineers, account representatives and senior management.

 


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Unified Communications Overview

Unified Communications (UC) from Spectrum Enterprise allows organizations to take full advantage of today’s borderless work environment, both within the office and outside of it, by increasing productivity, improving reachability, and enhancing efficiency.

UC works with our Hosted Voice solution, adding significant enhancements including instant messaging and presence, desktop sharing, video calling and web collaboration. Cloud-powered and fully managed, it provides a seamless communications experience across fixed and mobile platforms — your desk phone, desktop, iPhone, Android, or laptop.

UC offers three different Feature Packs and also includes a fully integrated mobile app for select Apple and Android devices. Choose Feature Packs that best meet your business needs.

Business Feature Pack

  • Desktop Anywhere Connect app

  • Instant messaging and presence (IM&P)

    • View contacts and arrange into relevant groups

    • Reach out in real time with online status availability displayed

    • Invite multiple users to a single chat discussion

    • See old discussions via a chat history

  • Voice — Softphone

    • A comprehensive set of rich voice features, including call transfer and 3-way calling

    • Call forwarding to internal and external numbers

  • Video calling

    • Seamlessly move from simple chat conversations to voice or video with a single click

    • 1:1 video calling

 

Enhanced Feature Pack (adds to above)

  • Desktop share

    • Make meetings more effective by sharing your desktop with your collaboration participants

 

Premium Feature Pack (adds to above)

  • Mobile Anywhere Connect app

    • Allows end users to “chat” and be aware of each other’s presence via a mobile device

    • Find me/follow me functionality allows you to take calls anywhere from any device with single number reach and easy retrieval of voice and email messages from a single system