How to: Request a PTR Record (or Reverse DNS Pointer)

NOTE: This is for Hawaii Business Class Clients Only. For clients in other States, please go to "Contact Client Service" for further assistance.

A PTR record, also referred to as a Reverse IP record, is an "A" record in reverse. In the case of an "A" record, DNS lists a Fully Qualified Domain such as and points it to an IP address. A PTR record lists an IP address and points it to a Fully Qualified Domain such as

Unlike domain names, IP space used by Spectrum Business is owned by Spectrum Business. Spectrum Business assigns the client the right to use certain blocks of space, which are assigned during the account creation process. The client may choose DNS service providers, including Spectrum Business, a third-party DNS service provider, or the client may manage their own DNS services. IP addresses, however, may only be managed by the owner of the IP space, which is Spectrum Business.

In order to enter PTR records into the Spectrum Business DNS server, the IP space must be Spectrum Business Commercial owned IP space. This means that it is the IP space is assigned to the client by Spectrum Business for their use only.

HAWAII Business Class Clients

Please have the designated primary POC on record for your account, send an email to with the following information:

(in the subject line) PS$: ("your business name" - "Billing Account Number") PTR Request

(i.e. PS$: My Company - 0-123456-78-9) PTR Request

In the body of the message, briefly state your request and include the following information:

  1. Business Name

  2. Primary POC Name

  3. Primary POC email address

  4. Oceanic Spectrum Business Billing Account number

  5. Primary POC phone number

  6. Host name (i.e. host name for = mail)

  7. IP address (please be sure that this is a static IP address that was provided to your company by Oceanic Spectrum Business (Hawaii))

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