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How do I retrieve my email Master Account username?

Important Note: The instructions listed below are intended for Spectrum Business clients who were issued Residential '' Road Runner domain e-mail accounts only. For all other Spectrum Business email clients, please refer to the E-mail & DNS Administrative User Guide for steps on how to use the DNS and E-mail Administrative Interface tool.

The Username Retrieval Tool enables you to retrieve your master account username via a web interface.

Note: The Username Retrieval Tool will launch in a pop-up window. If you have a pop-up blocker turned on, you may need to adjust your browser settings to allow pop-ups.

To retrieve your master account username:

  1. Visit the Username Retrieval Tool page.

  2. Enter your 10-digit phone number in the field provided.

  3. Answer the Security Verification Question in the field provided.

Note: Be sure to use the same Upper/Lower case characters you used when setting the security question. An exact match is required.

  1. Your Spectrum Business master account email address will display.

  2. If you need to create a new password for this account, click on the Create Password button.
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