Why am I being double billed?

It may appear you are being double billed if you just installed new service or made a change to your services in the middle of a billing cycle. For more information, you can visit our Why is my bill amount higher than I was quoted? FAQ.

You may also receive a new bill if you recently upgraded services or switched from one type of service to another, for instance if you replaced Coax with Fiber. Sometimes, to deliver your new services to you, we must establish a new account. To ensure your services are not interrupted during the transition, your old account will remain active until we receive a formal disconnect request from you. To disconnect a service you are no longer using, see our How do I disconnect or move my services to a new location? FAQ.